So its nice to get notification that your ADSL will work by 6:30, but the question is - will it?
The answer : NO. Hardly a surprise (although it would have been nice)
So on the phone to pipex support - half an hour waiting, talked to some guy who told me error 619 was a bit weird, but said it looked like my modem was broken. He suggested trying it at a friends house. So I did, and it worked, and so I called them back.
This time they told me it must be my computer. (what, both of them?) So, off to friends house, and borrowed his laptop. Surprise, surprise all the hardware works at his house, and produces the 619 error at my house. By this time it was too late to call the helpdesk, so I had to wait.